Refund Policy
30-Day Money Back Guarantee
Last updated: February 2025
Our Satisfaction Guarantee
At BrandWallPro, we stand behind the quality of our custom video call backgrounds. If you are not completely satisfied with your purchase, we offer a straightforward 30-day money back guarantee. Your satisfaction is our priority.
30-Day Money Back Guarantee
We offer a full refund within thirty (30) calendar days from the date of your original purchase. This refund policy applies to all background purchases made through BrandWallPro, subject to the terms and conditions outlined herein.
Simple Refund Process
Contact us at support@brandwallpro.com within 30 days of your purchase with your order details, and we will process your refund promptly.
Refund Eligibility
To qualify for a refund, you must:
- Submit your refund request within 30 calendar days of the original purchase date
- Provide your order number or the email address associated with your purchase
- Submit the request via email to our customer support team
Eligible for Refund
- Background purchases
- Portrait format add-ons
- Group license purchases
- Any add-on services
Refund Timeline
- Requests processed within 3-5 business days
- Refunds issued to original payment method
- May take 5-10 business days to appear
- Depending on your financial institution
How to Request a Refund
To initiate a refund request, please contact our customer support team using one of the following methods:
Please include: Your order number, email address used for purchase, and reason for the refund request (optional but helpful for improving our service).
Terms and Conditions
This Refund Policy constitutes a binding agreement between you ("Customer," "you," or "your") and BrandWallPro ("Company," "we," "us," or "our") governing the refund of payments made for digital products and services purchased through our platform.
Refund Period. The thirty (30) day refund period shall commence on the date of the original transaction as recorded in our payment processing system. Refund requests received after the expiration of this period may be denied at the sole discretion of the Company.
Method of Refund. All refunds shall be issued using the original method of payment. The Company shall not be responsible for any delays caused by third-party payment processors or financial institutions in processing the refund to your account.
Currency and Fees. Refunds will be issued in the same currency as the original transaction. Any currency conversion fees, bank fees, or other charges imposed by your financial institution are your responsibility and will not be reimbursed by the Company.
Digital Products. Due to the digital nature of our products, you acknowledge that you will retain access to any downloaded materials until the refund is processed. Upon processing of a refund, your license to use the purchased digital products shall be immediately terminated.
Abuse Prevention. The Company reserves the right to refuse refund requests that appear to constitute abuse of this policy, including but not limited to repeated purchases and refunds, or requests made after substantial use of the digital products.
Modification of Policy. The Company reserves the right to modify this Refund Policy at any time without prior notice. Any changes shall be effective immediately upon posting on this website. Your continued use of our services following any modifications constitutes acceptance of the revised policy.
Governing Law. This Refund Policy shall be governed by and construed in accordance with applicable laws, without regard to conflicts of law principles.
Questions About Refunds?
Our customer support team is here to help. Reach out to us with any questions about our refund policy.