Contact Us
We're here to help with any questions about your professional video backgrounds
Get In Touch
We typically respond within 2-4 hours
Quick Response Times
Support: 2-4 hours • General: 4-8 hours
Company Details
Brand Wall Pro – a brand by Rick-y Media AB
Vitmossvägen 296, 754 72 Uppsala, Sweden
VAT: SE556910862301
Quick Answers
Check out these common questions before reaching out:
🚀 How long does generation take?
Typically 2-5 minutes after payment confirmation. You'll receive an email when ready.
📁 What file formats do you support?
PNG, JPG, and SVG files up to 10MB. PNG with transparent background works best.
🎯 How do I use backgrounds in Zoom?
Go to Zoom Settings > Background & Effects > Add new background > Select your file.
😞 Not happy with results?
Contact us at support@brandwallpro.com and we'll make it right!
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM CET
Weekend emails answered Monday morning